Terms of Service

Effective Date: March 20, 2026

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and Hexoglyph Holdings, LLC, a limited liability company ("Hexoglyph," "Company," "we," "us," or "our"), governing your access to and use of the NumberBroom platform and related services (the "Service").

NumberBroom is a proprietary brand name and product identifier of Hexoglyph Holdings, LLC.

By accessing, registering for, or using the Service, you affirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

1. Definitions and Interpretation

"Service" means the NumberBroom platform, including its phone number validation, contact grading, lead hygiene, litigator screening, name-match verification, activity scoring, and related APIs, dashboards, reporting tools, and web-based interfaces.

"Company" means Hexoglyph Holdings, LLC, including its officers, directors, employees, contractors, agents, successors, and assigns.

"Customer" or "User" means any individual or legal entity that creates an account, uploads data, configures workflows, or otherwise uses the Service.

"Customer Data" means phone numbers, names, email addresses, physical addresses, IP addresses, and any other contact information submitted by a Customer for verification through the Service.

"Verification Results" means the outputs generated by the Service, including validity indicators, activity scores, contact grades (A through F), line-type classifications, carrier information, litigator flags, and name-match assessments.

"Applicable Law" means all federal, state, local, and international laws, regulations, and industry standards applicable to data verification, telecommunications, privacy, and consumer protection.

Interpretation rules: "Including" means "including without limitation." Headings are for convenience only and do not affect interpretation. Singular includes plural and vice versa.

2. Description of the Service

NumberBroom is a data verification and lead hygiene platform designed to help Customers assess the quality, validity, and contactability of phone numbers and associated contact information. The Service processes Customer Data through verification engines and returns Verification Results including phone validity, line type, carrier identification, activity scores, contact grades, litigator risk flags, and name-match indicators.

The Service operates as a data processing tool. It does not initiate phone calls, send text messages, or make any direct contact with the individuals whose data is submitted for verification.

3. Eligibility and Authority

You represent and warrant that:

  • You are at least eighteen (18) years of age;
  • You have the legal capacity to enter into these Terms;
  • If acting on behalf of an entity, you have authority to bind that entity; and
  • Your use of the Service complies with all Applicable Law.

Hexoglyph reserves the right to refuse service to any Customer at its sole discretion.

4. Customer Responsibilities and Representations

You are solely and exclusively responsible for:

  • The legality of your collection and possession of Customer Data submitted to the Service;
  • Ensuring you have obtained all necessary consents and authorizations to submit Customer Data for verification;
  • Your use of Verification Results, including compliance with TCPA, CAN-SPAM, CCPA, and all other Applicable Law when contacting individuals based on those results;
  • Maintaining the confidentiality of your account credentials and API keys;
  • All activities that occur under your account, whether or not authorized by you.

Hexoglyph does not review Customer Data for legal sufficiency and assumes no responsibility for how you obtained the data you submit or how you use the results returned.

5. Telecommunications and Regulatory Compliance

NumberBroom provides data verification services only. The Service does not send SMS messages, initiate phone calls, or make any direct contact with individuals whose data is processed.

You acknowledge and agree that:

  • You are solely responsible for your own compliance with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), CAN-SPAM Act, and any state or international equivalents;
  • Verification Results (including contact grades and activity scores) are informational outputs and do not constitute legal advice or a determination of whether you may lawfully contact an individual;
  • Litigator screening flags are advisory indicators based on available data and do not guarantee that a contact is or is not associated with litigation activity; and
  • You will not rely solely on Verification Results to determine legal compliance for any outbound communication campaign.

6. Verification Accuracy Disclaimer

The Service utilizes third-party verification providers and proprietary processing logic to generate Verification Results. Due to the nature of telecommunications data, results may be inaccurate, incomplete, outdated, or inconsistent across carriers and regions.

Contact grades, activity scores, and name-match indicators are probabilistic assessments based on available data signals. They are not guarantees of contactability, identity, or data accuracy.

Customers are responsible for independently verifying critical information before taking action based on Verification Results.

7. Acceptable Use Restrictions

You may not use the Service to:

  • Process data that you do not have a lawful basis to possess or verify;
  • Facilitate spam, unsolicited communications, or any activity that violates carrier policies;
  • Harass, threaten, deceive, stalk, or discriminate against individuals;
  • Reverse-engineer, scrape, or attempt to extract the underlying data sources of the Service;
  • Resell, sublicense, or redistribute Verification Results to third parties without prior written consent; or
  • Interfere with the Service, its infrastructure, or other users.

Hexoglyph may suspend or terminate access for violations without notice.

8. Service Availability

The Service is provided on a commercially reasonable basis. Hexoglyph does not guarantee uninterrupted access, specific uptime percentages, or real-time availability. Service performance depends in part on third-party verification providers and telecommunications infrastructure outside our control.

Scheduled maintenance windows and known outages will be communicated through the NumberBroom dashboard or status page when feasible.

9. Fees, Billing, and Refunds

The Service is offered on a per-query pricing model. Current pricing tiers and per-row rates are published on the NumberBroom website and are subject to change with notice.

You agree that:

  • All fees are based on queries submitted, regardless of the Verification Results returned;
  • Fees are non-refundable unless required by law;
  • Hexoglyph may modify pricing with reasonable advance notice; and
  • Non-payment may result in suspension or termination of access.

10. Intellectual Property Rights

All intellectual property rights in the Service, including software, algorithms, trademarks, branding, and documentation, are owned exclusively by Hexoglyph Holdings, LLC.

Customers are granted a limited, revocable, non-exclusive, non-transferable license to use the Service solely in accordance with these Terms. This license does not grant any right to the underlying verification data, algorithms, or third-party data sources.

11. Privacy and Data Protection

Use of the Service is subject to the NumberBroom Privacy Policy, which is incorporated by reference. In the event of conflict between the Privacy Policy and these Terms, these Terms shall control.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." HEXOGLYPH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF VERIFICATION RESULTS, AND NON-INFRINGEMENT. HEXOGLYPH DOES NOT WARRANT THAT VERIFICATION RESULTS WILL BE ACCURATE, COMPLETE, OR CURRENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEXOGLYPH SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, REGULATORY FINES, TCPA LIABILITY, OR DAMAGES ARISING FROM RELIANCE ON VERIFICATION RESULTS.

TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) FEES PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

14. Indemnification

You agree to indemnify, defend, and hold harmless Hexoglyph Holdings, LLC from all claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service or Verification Results;
  • Your submission of Customer Data that you did not have a lawful basis to process;
  • Your contact with individuals based on Verification Results, including TCPA or CAN-SPAM claims;
  • Your violation of Applicable Law or these Terms.

15. Termination

Hexoglyph may suspend or terminate access to the Service at any time, with or without notice, for any reason, including compliance risk, non-payment, or breach of these Terms.

Upon termination, all licenses granted herein immediately cease. Sections that by their nature should survive termination (including Sections 12, 13, 14, and 16) shall survive.

16. Governing Law and Venue

These Terms are governed by the laws of the state in which Hexoglyph Holdings, LLC is incorporated, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the courts of competent jurisdiction in that state.

17. Modifications

Hexoglyph may modify these Terms at any time by posting updated Terms on the NumberBroom website. Continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the NumberBroom Privacy Policy, constitute the entire agreement between you and Hexoglyph regarding the Service and supersede all prior agreements, understandings, and representations.

20. Contact Information

All inquiries regarding these Terms must be submitted to:

Hexoglyph Holdings, LLC
NumberBroom Legal Inquiries
Email: [email protected]